How working with us actually goes

◆ Step 1 — A real conversation

It starts with a 20–30 minute call — usually within hours of your form, and same-day when a hospital discharge is on the clock. We’ll ask about what’s happening with your parent: care needs, medications, memory, mobility; the monthly budget and where it would come from; the neighborhoods that keep the family close; and who else needs to be part of the decision. No forms read at you, no scripts.

◆ Step 2 — Your shortlist, with real prices

Within a day or two you’ll get three to five communities — never a list of twenty — each with its care level, its actual current monthly price, and our honest read: what’s genuinely good, and what the tradeoff is. Every place has one. We also mark, plainly, which communities have referral agreements with us, because you should never have to wonder.

◆ Step 3 — Tours with an advocate in the room

We schedule the tours around your life and walk in with you. While you get the feel of the place, we ask what families forget: staffing ratios on nights and weekends, staff turnover, exactly what triggers a price increase, the move-out and refund policy, how they handle a fall. Then we debrief in the parking lot while it’s fresh.

◆ Step 4 — Deciding, negotiating, moving in

We help you compare honestly — and if nothing fits, we say so and go back to the list rather than nudge you into a poor match. When you choose, we help negotiate move-in incentives and rate questions, confirm details in writing, and stay available through move-in day itself.

◆ Step 5 — After the move

We check in at 30, 60, and 90 days — because the goal was never a move-in, it was the right home. If the family house needs to be cleared out, sold, or handled, this is usually when we help coordinate that too, so it doesn’t all land on one daughter’s shoulders.